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Instructions for precautions against coronavirus8.5.2020 14:38

The health of our residents and staff is of utmost importance to us. We have made the following decisions to slow the spread of coronavirus in light of the situation in Finland.

All events organized by VTS are cancelled until further notice.

Service centre opening hours
Our office is closed until further notice. Many of our services for residents are available online at www.vts.fi/asukkaalle/inenglish/. You can also reach us by email at palvelukeskus@vts.fi and by phone on 0201 277 277 (Mon-Thu 09:00-15:00, Fri 09:00-13:00). Our customer service offices will only serve visitors with an appointment (such as customers signing rental leases).

Shared facilities
Please observe good hygiene when using shared facilities. If you have flu symptoms, please do not use shared facilities. Gyms will be opened on 15 May and may be used by a maximum of 10 people at a time. Club rooms will be opened on 1 June and may be used by a maximum of 5 to 10 people at a time (depending on the size of the club room). You may use laundry rooms, but do not assemble in numbers in them. Childcare facilities are on a break until further notice. Give your neighbours peace and quiet round the clock and avoid things like playing loud music.

Saunas will be back in use from 14 May onwards, but shared sauna slots are still on a break until further notice
Individual sauna slots will be back in use from 14 May onwards. Always observe good hygiene in the sauna, and please do not use the sauna or other shared facilities if you have flu symptoms. We will place some detergent in a spray bottle and paper towels in the saunas so each sauna user can wipe the handles etc. at the beginning and the end of the sauna slot. You can use the saunas at your own risk. If you wish to cancel your sauna slot reservation, please contact the facility management company. Sauna fees will be added back to rents from 1 June.

Cleaning in shared facilities
Shared spaces are cleaned every business day. Particular attention is paid to cleaning contact surfaces, such as bannister handrails, lifts, street door handles, etc. The cleaning companies have been given precise instructions on how to act in this abnormal situation.

You can also prevent the spread of the virus through your own actions. Avoid groups of people (one person at a time in the lift). Wash your hands carefully. When you sneeze, use a disposable tissue and throw it away in the general waste. When you open doors and press buttons in the lift, gloves are a good idea.

Service work and visits to flats
Our staff members wear masks when visiting the buildings and the areas around them, and we recommend that our partners also follow this practice. At the moment, we will only visit inhabited flats to make essential repairs. This also applies to VTS-kodit service providers and other partners. Essential repairs will be done in appropriate personal protective equipment (disposable gloves and shoe guards, mask), if necessary. Before visiting the flat, we will agree the visit with the resident and check their health status (i.e., for possible flu symptoms).

Renovations paid using Pisteet kotiin tenant points
We do not carry out any renovations, blind or sunshade installations, etc. paid using Pisteet kotiin tenant points at the moment. You can book renovation works paid using the tenant points when the situation is back to normal again. At the moment, we will only visit inhabited flats to make essential repairs.

Changes caused by coronavirus to finances
If you have difficulties paying rent because of a lay-off or unemployment, please contact us immediately to agree rent payment at maksusuunnitelma@vts.fi. This is a temporary email address for communications related to difficulties paying your rent caused by the abnormal pandemic situation. In your message, please explain your reasons for requesting a payment arrangement, your suggestion for the arrangement and a telephone number for reaching you. We respond to each email as soon as possible.

Waste separation and packing during the coronavirus epidemic

  • Until further notice, dispose of handkerchiefs and napkins as mixed waste, not as biowaste.
  • If you have the coronavirus disease, collect your waste in a separate bin lined with a plastic bag. When the bag is full, seal it carefully and take it to the mixed waste container. People who have the coronavirus disease should empty their rubbish bins daily.
  • Seal rubbish bags properly by tying them or using sticky tape before you take them to the mixed waste bin.
  • Everybody spends a lot of time at home at the moment, which means that we also produce more waste than usual. Therefore, it is particularly important to separate your waste and pack it tightly.
  • If the containers are full, please do not leave any waste outside of the containers. This attracts birds and other animals that spread the waste.
  • At the moment, waste containers are emptied normally. If there are any disruptions to service, pack your waste tightly and store it in a room where it does not cause any hazards to health and where animals cannot spread it.

The number for the coronavirus information line is 0295 535 535. You can find further information on www.thl.fi/korona

With these cautionary measures we are playing our part in preventing the spread of the virus. We are very sorry for the inconvenience caused and thank you for your understanding in this abnormal situation.

Stay safe and healthy!
Best wishes,


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